We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site or when booking a course with us over the phone. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 and EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Lockdown Lobsters LTD.
2. About Us
2.1 https://lockdownlobsters.co.uk is under the company Lockdown Lobsters LTD which is a limited company registered in England under company number 00000000.
2.3 We can be contacted by email email@example.com or by telephone on 07976 361038 (Mon–Fri, 9.00am–5pm, GMT)
What Does This Policy Cover?
4. Your Rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
4.1.1 The right to be informed about our collection and use of personal data;
4.1.2 The right of access to the personal data we hold about you (see section 5);
4.1.3 The right to rectification if any personal data we hold about you is inaccurate or incomplete;
4.1.4 The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like us to delete it sooner, please contact us using the details in section 12);
4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
4.1.7 The right to object to us using your personal data for particular purposes; and
4.1.8 Rights with respect to automated decision making and profiling.
4.2 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 12 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office, see: https://ico.org.uk Tel: 0303 123 1113
4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What data do we collect?
5.2 business/company name;
5.3 job title;
5.5 contact information such as email addresses and telephone numbers;
5.6 demographic information such as post code, preferences, and interests;
5.7 how you heard about us;
5.8 IP address;
5.9 web browser type and version;
5.10 operating system;
5.11 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.
How do we get your consent?
5.12 When you provide us with personal information to complete a transaction online or over the phone, you consent to our collecting it and using it for that specific reason only. This is processed as part of the ‘contractual’ lawful basis. You may also receive emails containing information pertinent to your therapy, such as reminders. This is classified under the ‘Legitimate Interests’ lawful basis.
5.14 You may access certain areas of our Site without providing any data at all. However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data.
Access to your data
5.15 You can check the information that we hold about you at any time by emailing us at firstname.lastname@example.org or calling 07976 361038 – we are open from 9am to 5pm Monday to Friday (GMT). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. If you find any inaccuracies, we will delete or correct them promptly, usually the next working day.
How to withdraw your consent
5.16 You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or calling 07976 361038.
6. How we use your data
6.1 All personal data is processed and stored securely (for more details on security see sections 7 & 9), for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under GDPR at all times.
6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, We may use your data for the following purposes:
6.2.1 Supplying our services to you (please note that we require your personal data in order to enter into a contract with you and be able to fulfil our services to you), including processing your course payment and sending confirmation and other related information to you;
6.2.4 Personalising and tailoring your experience on Our Site;
6.2.6 Replying to emails from you;
6.2.8 Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience.
6.3 With your permission and/or where permitted by law, we may use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4 You have the right to withdraw your consent to us using your personal data at any time, and to request that We delete it. We aim to comply with your request within the next working day.
7. How and where we store your data
7.1 We only keep your personal data for as long as we need to in order to use it as described above in sections 5 and 6, and/or for as long as we have your permission to keep it.
7.2 Steps we take to secure and protect your data include:
7.2.1 Computers that hold your personal data are password protected;
7.2.2 Data is stored on our secure internal database and a password protected email system.
8. Do we share your data?
8.1 We take your privacy very seriously and do not disclose your personal information to any unconnected third parties.
8.2 In certain circumstances, however, we may be legally required to share certain data held by us, which may include your personal data; for example, where we are complying with legal requirements, a court order, or a governmental authority, where we are involved in legal proceedings. Any such disclosure of personal information will be strictly controlled and made fully in accordance with the current UK legislation, in particular the UK Data Protection Act 1998 and the new General Data Protection Act (which came into effect on 25th May 2018).
8.3.5 We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such anonymous data with third parties such as prospective affiliates or partners. Data will only be shared and used within the bounds of the law.
When you click on links on our website, some may direct you away from our site (lockdownlobsters.co.uk). We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements too.
9. Secure payments
9.1 We do not yet provide payments on this site. Payments are made after therapy either by card, cash or cheque.
9.2 We never store cardholder data under any circumstances.
10. Our use of ‘Cookies’
10.2 What are cookies?
Cookies are small pieces of text sent by your web browser by a website you visit. So when you use our site, we may place a number of cookies files in your web browser. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
10.3 Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
11. How to contact us
You can also call us on 07976 361038 if you have any questions at all – we are open from 9am to 5pm Monday to Friday (GMT).
We recommend that you check this page regularly to keep up-to-date.